Returns

  1. Complete the form below to Request an RMA – please describe the fault in detail and include the Invoice No, Works Order Number and original Purchase Order Number
  2. An RMA note will be returned via email
  3. Return the goods including RMA note
  4. We will assess the items and process a repair or replacement
Fill out my online form.

Please be advised, if goods reported as faulty are returned and found to be in working order, Star Instruments Ltd reserve the right to charge a £50 engineering charge per item for the time spent testing the goods.

If an advance replacement is carried out, goods coming back to Star Instruments Ltd must be in as sold condition and have all their original packaging. A restocking fee will be charged if the goods or packaging are damaged or marked in anyway.